Last updated: 20 August 2026
PRANIT respects your privacy and collects only the personal information reasonably necessary to operate our website, process orders and provide customer service.
INFORMATION WE COLLECT
When you visit our website, place an order or contact us, we may collect:
* Your name
* Billing and delivery addresses
* Email address and telephone number
* Order and transaction information
* Account information, if you create an account
* Messages and enquiries sent to us
* Technical information such as your IP address, browser type, device information and website activity
* Cookie and analytics information, where permitted
Payment information is processed securely by our payment provider. PRANIT does not store complete payment-card details.
HOW WE USE YOUR INFORMATION
We may use personal information to:
* Process, fulfil and deliver orders
* Send order confirmations and delivery updates
* Respond to enquiries and provide customer support
* Process replacements, store credits, refunds or delivery claims
* Verify transactions and prevent fraud, chargeback abuse and money laundering
* Protect the security and operation of our website
* Maintain accounting, tax and business records
* Comply with legal and regulatory obligations
* Improve our website and customer experience
* Send marketing communications where you have requested or consented to them
We process personal information where necessary to fulfil an order, comply with a legal obligation, pursue a legitimate business interest or act with your consent.
SHARING YOUR INFORMATION
We may share information with service providers where necessary to operate our business, including:
* Payment processors
* Delivery and logistics companies
* Website hosting and technical-service providers
* Accounting, legal and professional advisers
* Fraud-prevention and payment-verification providers
* Analytics and communication providers
* Customs, tax, regulatory or public authorities where legally required
We do not sell or rent personal information.
We may disclose information where required by law, regulation, court order or a competent authority, or where reasonably necessary to establish, exercise or defend a legal claim.
INTERNATIONAL PROCESSING
PRANIT is based in Thailand and serves customers internationally. Personal information may therefore be processed in Thailand or in other countries used by our payment, hosting and delivery providers.
We take reasonable steps to ensure that personal information remains appropriately protected.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for order fulfilment, customer service, accounting, tax compliance, fraud prevention, dispute resolution and other legitimate legal or business purposes.
Information may be retained for a longer period where required by law or where necessary in connection with an active dispute, investigation, chargeback or legal claim.
COOKIES
Our website uses essential cookies required for functions such as the shopping cart, checkout, security and payment processing.
We may also use analytics or preference cookies to understand website use and improve performance.
You can control non-essential cookies through the available cookie settings or through your browser. Disabling essential cookies may prevent parts of the website from functioning correctly.
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INFORMATION CONCERNING OTHER PEOPLE
If you provide personal information concerning another person, including a gift recipient’s name, address or telephone number, you confirm that you have lawful authority or consent to provide that information for the purpose of processing and delivering the order.
YOUR RIGHTS
Subject to applicable law, you may request:
* Access to the personal information we hold about you
* Correction of inaccurate or incomplete information
* Deletion of information where it is no longer legally or operationally required
* Restriction of or objection to certain processing
* Withdrawal of consent
* A copy of information you have provided to us
You may unsubscribe from marketing communications at any time.
Certain information may continue to be retained where required for accounting, tax, fraud prevention, legal compliance or the establishment, exercise or defence of legal claims.
SECURITY
We use reasonable administrative and technical measures to protect personal information.
However, no internet transmission, website or electronic-storage system can be guaranteed to be completely secure.
CHILDREN
Our website is not directed at children, and we do not knowingly collect personal information from children without appropriate parental or guardian consent.
CHANGES TO THIS POLICY
We may update this Privacy Policy when our services, business practices or legal obligations change. The latest version will be published on this page with its revision date.
CONTACT
For privacy questions or requests, please contact:
PRANIT
Mae Salong, Chiang Rai, Thailand
Email: jl@pranitbkk.com
Telephone: +66 63 143 8384