Last updated: 20 August 2026
All sales are final. PRANIT does not offer voluntary returns, exchanges or refunds because a customer changes their mind, dislikes a product, selects the wrong product or fails to read the product description.
Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer law.
FOOD SAFETY
Tea, coffee, honey and other consumable products cannot be returned once opened or once their original seal or packaging has been broken.
For food-safety and contamination-control reasons, returned consumable products cannot be resold.
A consumable product will only be considered for replacement, store credit or refund where it was damaged before delivery, defective, unsafe, materially different from its description or incorrectly supplied by PRANIT.
ORDER PROBLEMS
Please inspect your order immediately after delivery.
If an item is damaged, defective, missing or incorrect, contact us within seven days of delivery and provide:
* Your order number
* A clear description of the problem
* Photographs of the external parcel
* Photographs of the internal packaging
* Photographs or video of the affected product
Please retain all products and packaging until the claim has been resolved. Disposing of the product or packaging before we can assess the claim may prevent us from approving it.
Where a claim is verified, PRANIT may provide a replacement or store credit. A monetary refund will be issued where required by applicable law or where PRANIT determines that a replacement or store credit is not appropriate.
If PRANIT supplied an incorrect, damaged or defective product, PRANIT will cover reasonable and approved return or replacement shipping costs.
PRANIT will not be responsible for return or replacement costs arising from incorrect information supplied by the customer.
TEAWARE AND ACCESSORIES
Teaware and accessories are not eligible for voluntary change-of-mind returns.
A claim will only be accepted where an item arrived damaged, was defective or was incorrectly supplied by PRANIT. The item must remain unused and must be retained with its original packaging.
Minor variations in colour, finish, dimensions or handmade appearance are not defects where they are normal characteristics of the product and do not materially affect its use.
CANCELLATIONS
Cancellation requests must be submitted within 24 hours of placing the order.
Because orders may be packed and dispatched within 24 hours, cancellation cannot be guaranteed. Once an order has been processed or dispatched, it cannot be cancelled except where cancellation rights are required by applicable law.
DELIVERY ADDRESS AND FAILED DELIVERY
The customer is responsible for providing a complete and accurate name, telephone number and delivery address.
PRANIT is not responsible for delays, failed delivery or loss resulting from incorrect or incomplete information supplied by the customer.
Where an order is refused, unclaimed, undeliverable or returned to PRANIT because of an incorrect address, failed delivery attempt, failure to collect or failure to cooperate with the courier or customs authority, the customer is responsible for:
* The original shipping cost
* Return shipping costs
* Customs charges
* Courier charges
* Storage charges
* Administrative or handling charges incurred by PRANIT
These costs will be deducted from any amount that PRANIT is legally required or otherwise agrees to refund.
If the charges exceed the value of the order, PRANIT may require the outstanding balance to be paid before reshipping the order.
DELIVERY CONFIRMATION AND COURIER CLAIMS
Once tracking records the parcel as delivered to the address provided by the customer, responsibility for locating and securing the parcel passes to the customer.
If a delivered parcel cannot be located, the customer must contact the courier immediately. PRANIT will provide reasonable assistance with a courier investigation but does not guarantee replacement or reimbursement where the courier confirms delivery.
Where tracking shows loss or damage while the parcel was under the courier’s control, any resolution may be subject to the courier’s investigation and claims procedure.
CUSTOMS, TAXES AND IMPORT REQUIREMENTS
International orders are supplied Delivered Duty Unpaid. The recipient is responsible for all import duties, taxes, customs-clearance charges, handling fees and destination-country requirements.
The customer is responsible for confirming before ordering that the products may legally be imported into the destination country.
PRANIT is not responsible for customs delays, inspections, seizure, refusal or destruction resulting from destination-country rules or the customer’s failure to complete customs formalities.
If an order is refused or returned because the recipient does not pay import charges or complete customs clearance, all original shipping, return shipping, customs, storage, handling and related costs will be deducted from any amount otherwise due.
RETURN AUTHORISATION
No product may be returned without prior written authorisation from PRANIT.
Unauthorised returns may be refused and do not create an automatic right to replacement, store credit or refund.
Except where PRANIT supplied an incorrect, damaged or defective product, the customer is responsible for all shipping costs to and from PRANIT, together with any customs, insurance, tracking and handling charges.
Any authorised return must be securely packaged and sent using a tracked and insured service. The customer remains responsible for the returned product until PRANIT receives it.
REFUNDS
Where PRANIT provides a discretionary resolution, PRANIT may offer replacement products or store credit instead of a monetary refund.
Where a monetary refund is required by applicable law or approved by PRANIT, it will only be returned to the original payment method and in the name of the original payer.
PRANIT will not redirect a refund to another person, account, card, wallet or payment method.
PRANIT may request reasonable identity, order or payment verification before processing a refund to prevent fraud, chargeback abuse and money laundering.
Approved refunds will normally be processed within ten business days or within any other period required by applicable law. The customer’s bank or payment provider may require additional processing time.
Original shipping charges are non-refundable unless PRANIT supplied an incorrect, damaged or defective product or applicable law requires their reimbursement.
CHARGEBACKS
Customers should contact PRANIT before initiating a chargeback so that we have a reasonable opportunity to investigate and resolve the issue.
PRANIT may provide the payment provider with order records, correspondence, tracking information, delivery confirmation and other relevant evidence when responding to a chargeback.
CUSTOMER RESPONSIBILITIES AND INDEMNITY
By placing an order, the customer confirms that:
* All names, addresses, telephone numbers, tax details and other information supplied are complete and accurate
* The customer is legally permitted to purchase, import, possess and use the products in the destination country
* The customer has checked all applicable customs, import, food, agricultural, labelling, tax and regulatory requirements
* The customer will pay all duties, taxes, customs charges, storage fees and other destination-country costs
* Any personal information supplied concerning another person has been provided lawfully and with the necessary authority or consent
* The products will not be resold, relabelled, repackaged, advertised or used unlawfully or misleadingly
To the fullest extent permitted by law, the customer agrees to indemnify and hold harmless PRANIT, its owners, directors, employees, contractors and service providers from claims, losses, liabilities, penalties, duties, taxes, costs and reasonable professional expenses arising from or connected with:
* Incorrect, incomplete, fraudulent or misleading information supplied by the customer
* The customer’s breach of this policy or any other applicable terms
* Failure to comply with customs, import, tax, food, labelling or other destination-country requirements
* Customs seizure, refusal, destruction, delay or return caused by the customer’s actions, omissions or failure to complete required formalities
* The customer’s unlawful importation, possession, resale, repackaging, relabelling, advertising or use of any product
* A chargeback, payment dispute or fraud claim initiated dishonestly or without a legitimate basis
* Personal information concerning another person supplied without lawful authority or consent
* Any third-party claim resulting from the customer’s misuse, alteration, contamination, storage, onward sale or distribution of a product after delivery
This indemnity does not apply to the extent that a claim or loss was directly caused by PRANIT’s proven breach of law, fraud, wilful misconduct, supply of an incorrect product or supply of a product that was defective when delivered.
Nothing in this policy excludes, restricts or transfers any responsibility that PRANIT is legally prohibited from excluding, restricting or transferring, including applicable obligations relating to personal-data protection, product safety and mandatory consumer rights.
For customers purchasing products for resale or other business purposes, this indemnity applies to the fullest extent permitted by law and includes third-party claims arising from the customer’s commercial activities.
CONTACT
All cancellation, return and refund requests must be submitted to:
PRANIT
Email: jl@pranitbkk.com
Telephone: +66 63 143 8384